Customer Experience Report

bilibili.com
Report Generated: April 10, 2019, 9:42 AM UTC

Your Result

59%
Mediocre page
Improving web performance is the low-hanging fruit for a better CX 🚎 Get instant results with Adaptive Delivery.

Here Are Your Key CX Insights

7
Images Analyzed
81.4 kB
Page Weight, 19% Images
3.32 sec
Page Loading Time

Current Image Weight

81.4 kB

When Optimized

48.2 kB

Page loads 8% faster with Adaptive Delivery

*According to McKinsey’s “Customer experience: New capabilities, new audiences, new opportunities,” 2017. Image Optimization accounts for almost 50% of Web Performance issues, being the shortcut to better CX. Learn more in our Ebook.

Behavioral Insights

Bounce Rate is OK
Good job! bilibili.com doesn’t seem to lose customers due to high bounce rates. Those are much affected by page-load times.
21
%
Bounce
rate
01020304050607
page load time, sec
Engagement is not affected
For bilibili.com, images don’t seem to affect user engagement. The faster your page loads the more pageviews per session you get.
7
Page views
per session
0102030405
page load time, sec
Comparative Analysis
Absolute page-load times are less important than the ones for a particular niche. Run CX analyses for competitor sites.
3.3
s
Around
internet
average
avg. load time is 3.21 sec

The Weakest Spot in Your CX

By optimizing images, you can dramatically boost the customer
experience. Let’s look at this example.

original
23 kB
480 x 141 px
29 ms
Image Load Time
3G 1.2 Mbps
Image Issues
Can be compressed at no visual quality loss.
optimized
13.3 kB
480 x 141 px @2x
17 ms
Image Load Time
3G 1.2 Mbps
Instant Fix
Using Uploadcare Adaptive Delivery, we automatically tailored theimage to your layout and fixed all its issues to get it load 1.7x faster.
Applied operations:

Your page’s image breakdown

We’ve prepared a free audit with full stats on every image on this page and
figured how they can be optimized.

0cf317ccacc438713bc963382a47bc108f96bfb0.jpg@480w_300h.webp
23 kB
480 x 141 px
29 ms
3G 1.2 Mbps
13.3 kB
480 x 141 px @2x
17 ms
3G 1.2 Mbps
Optimized with Adaptive Delivery
cd5daf88858000cfd05392dab13216862ae55a1a.jpg@480w_300h.webp
15.7 kB
480 x 141 px
20 ms
3G 1.2 Mbps
8.89 kB
480 x 141 px @2x
11 ms
3G 1.2 Mbps
Optimized with Adaptive Delivery
5e9986f6175f934ea6fc68b272a25de89c99c70e.jpg@480w_300h.webp
16.5 kB
480 x 141 px
21 ms
3G 1.2 Mbps
9.28 kB
480 x 141 px @2x
12 ms
3G 1.2 Mbps
Optimized with Adaptive Delivery
288a16e531d31eead5b2e93c94c93e406c761cad.jpg@480w_300h.webp
15.5 kB
480 x 141 px
20 ms
3G 1.2 Mbps
9.98 kB
480 x 141 px @2x
12 ms
3G 1.2 Mbps
Optimized with Adaptive Delivery
tv.png
5.21 kB
660 x 660 px
6 ms
3G 1.2 Mbps
1.96 kB
212 x 212 px @2x
2 ms
3G 1.2 Mbps
Optimized with Adaptive Delivery
ic_close_bottom.png
229 B
20 x 20 px
0 ms
3G 1.2 Mbps
174 B
20 x 20 px @2x
0 ms
3G 1.2 Mbps
Optimized with Adaptive Delivery
logo_bottom.png
5.2 kB
64 x 64 px
6 ms
3G 1.2 Mbps
4.7 kB
64 x 64 px @2x
6 ms
3G 1.2 Mbps
Optimized with Adaptive Delivery

Fix those issues

Skyrocket the Customer Experience by serving all your images adapted to the end user’s context. With a single line of code.
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