Customer Experience Report
hotstar.com
Report Generated: April 10, 2019, 12:40 PM UTC
Your Result
100%
Excellent CX
Great CX overall 🚀 Improving web performance is the low-hanging fruit for a better CX*.
Here Are Your Key CX Insights
1
Images Analyzed
6 kB
Page Weight, 1% Images
1.43 sec
Page Loading Time
Current Image Weight
6 kB
When Optimized
6.07 kB
*According to McKinsey’s “Customer experience: New capabilities, new audiences, new opportunities,” 2017. Image Optimization accounts for almost 50% of Web Performance issues, being the shortcut to better CX. Learn more in our Ebook.
Behavioral Insights
Bounce Rate is OK
Good job! hotstar.com doesn’t seem to lose customers due to high bounce rates. Those are much affected by page-load times.
5
%
Bounce
rate
rate
page load time, sec
Engagement is not affected
For hotstar.com, images don’t seem to affect user engagement. The faster your page loads the more pageviews per session you get.
10
Page views
per session
per session
page load time, sec
Comparative Analysis
Absolute page-load times are less important than the ones for a particular niche. Run CX analyses for competitor sites.
1.4
s
Above
internet
average
internet
average
avg. load time is 3.21 sec
Your page’s image breakdown
We’ve prepared a free audit with full stats on every image on this page and
figured how they can be optimized.
60a05af6bdbc9e5962600ad5fb383938.png
That's a great one!
Awesome. Adapt the format to client browsers to go even faster.
Fix those issues
Skyrocket the Customer Experience by serving all your images adapted to the end user’s context. With a single line of code.
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